๐ Your privacy on Claude
You can sign up for Claude with an invented or impersonal email address โ this is perfectly fine. You don't need to enter or upload any personal information. Even without real data, you can use all the exercises and prompts in this course โ simply replace the placeholders with fictional examples. Your privacy comes first.
What is Claude โ and how does it help me?
Claude is an artificial intelligence you can write and speak with in English โ like talking to a person. You describe your problem and Claude helps you solve it.
Claude is free to use at: claude.ai
โ ๏ธ Important
- Claude can make mistakes โ always check with your advice centre for important decisions.
- Never enter your AHV number, passwords or banking details.
- Claude is not a lawyer and cannot give legally binding advice.
Understanding a letter
You have received a letter from the municipality, the disability insurance (IV / Invalidenversicherung), the health insurance or the employment office (RAV / Regionales Arbeitsvermittlungszentrum) and are not sure what it means.
| Step | What to do? |
|---|---|
| 1 | Go to claude.ai and sign in (or create an account). |
| 2 | Copy the text of the letter into the chat field. |
| 3 | Write your instruction below it (see example). |
| 4 | Read Claude's explanation. Ask again if anything is unclear. |
Ask Claude to explain a letter
[Please reply in English using simple, plain language. Avoid jargon โ if you use technical terms, explain them immediately.] I received a letter and don't fully understand it. Please explain in simple terms: 1. What is this letter telling me? 2. Do I need to do anything? If so: what and by when? 3. What happens if I do nothing? Here is the letter: [Paste the letter text here]
Writing a reply letter
You understood the letter and now need to reply โ for example to explain missing documents, request an extension, or report an error.
Draft a reply letter
[Please reply in English using simple, plain language. Avoid jargon โ if you use technical terms, explain them immediately.] I want to reply to this letter. Please write a polite, formal letter in German on my behalf. My situation: [E.g.: "I could not submit the documents on time because I was ill. I am requesting an extension of the deadline."] The letter should be sent to: [E.g.: Sozialdienst Gemeinde Basel] My name: [First name Last name] Date: [today's date]
Preparing an appeal (Rekurs / Einsprache)
โ ๏ธ Important for appeals
- Appeals have deadlines โ usually 30 days from the date the letter was delivered.
- Claude can help you formulate your arguments.
- Always consult your advice centre before filing an appeal.
Prepare an appeal letter
[Please reply in English using simple, plain language. Avoid jargon โ if you use technical terms, explain them immediately.] I received a negative decision and want to appeal. The decision concerns: [E.g.: Rejection of a disability pension (IV / Invalidenversicherung)] My arguments: - [Argument 1, e.g.: My doctor confirmed that I am unable to work] - [Argument 2, e.g.: All documents were submitted completely] Please write a polite formal appeal letter in German.
What Claude can โ and cannot โ do
| โ Claude canโฆ | โ Claude cannotโฆ |
|---|---|
| Explain and simplify letters | Give legally binding information |
| Draft reply letters | Submit forms directly |
| Structure arguments for appeals | Guarantee that an appeal will succeed |
| Translate into multiple languages | Replace your adviser |
โ Module 1 completed
Well done! Click ยซNextยป to go to the next module.